Our Commitment to You – Shipping & Returns
At Capital Teas, we take pride in sourcing the finest teas and unique teaware from around the world. Since 2007, we’ve had the pleasure of fulfilling tens of thousands of orders, bringing exceptional flavors to tea lovers like you. We’re thrilled to have you as part of our tea community!
Shipping & Order Fulfillment
Due to the continued effects of global shipping delays that began in 2020, some of our specialty teas may take up to 3 to 4 months to arrive at our warehouse after we place orders with our suppliers. We work diligently to manage our inventory and fulfill your orders as quickly as possible. While most orders are shipped within 2 weeks of your order, occasional delays may occur, especially for high-demand teas.
You can always check the status of your order on our website, and we appreciate your patience as we bring you the highest quality teas from around the world.
Returns & Exchanges
We want you to shop with confidence! If you need to return any unused teaware (excluding items purchased on sale or through promotions), you may do so within 30 days of receiving your order. Choose between a store credit or a refund -- whichever works best for you.
For health and safety reasons, we are unable to accept returns of any food products, including teas, spices, and honey. However, if you experience an issue or need guidance on brewing the perfect cup, we’re here to help! Just reach out, and we’ll be happy to assist.
If you purchased a non-food item on sale and it meets our return criteria, we can offer you store credit after we receive it.
How to Reach Us
Although we don’t currently offer live support, we are always happy to assist via email. Feel free to contact us at cheers@capitalteas.com, and we’ll get back to you within two business days.
Thank you for being part of our tea-loving family. Happy brewing! ☕